Returns and Refund Policy

30-Day Returns

We offer a 30-day return policy on all physical products, including full-price and sale items. You have 30 days from the date you receive your order to initiate a return.

To be eligible, your item must be unworn, unused and in the same condition in which you received it, with all original tags attached and its original packaging included. You will also need your receipt or proof of purchase.

To make a return, please use our Royal Mail Returns Portal, where you can generate a prepaid returns label or QR code. You do not need to contact us before submitting a standard return through the portal.

A £4 return-label fee will be deducted from your refund when you use our prepaid Royal Mail returns service.

Returns Address

Returns must be sent using Royal Mail to:

Supplied
PO Box 986
Haywards Heath
RH16 9UZ
United Kingdom

Please keep your proof of postage until your return has been received and your refund has been processed.

Returns sent using another courier may not be delivered to our PO Box and cannot be accepted. Please do not send returns to our registered business address.

High-Value Returns

Our standard Royal Mail returns service provides compensation cover up to £150.

If your return is worth more than £150, we recommend using Royal Mail Special Delivery with sufficient compensation cover. The cost of arranging Special Delivery will be the customer’s responsibility.

If you arrange and pay for Royal Mail Special Delivery yourself instead of using our prepaid label, the £4 return-label fee will not be deducted. Please register your return through our Returns Portal before posting it so that we can identify and process it correctly.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect or not as described, contact us as soon as possible at info@suppliedfashion.com so we can assess the issue and make it right.

Please contact us before returning a damaged, defective or incorrect item. The £4 return-label fee will not apply where an item is confirmed to be faulty or incorrect.

This does not affect your statutory rights.

Exceptions and Non-Returnable Items

Our 30-day return policy applies to all physical products, including full-price and sale items.

Gift cards cannot be returned, exchanged for cash or refunded once issued, except where required by law.

This does not affect your statutory rights if an item is faulty, damaged, misdescribed or incorrect.

Exchanges

We do not offer direct exchanges. To receive a different product or size, please return your original item and place a separate order for the replacement.

UK Cancellation Rights

UK consumers normally have the legal right to cancel an online order within 14 days of receiving it, without providing a reason. After notifying us of the cancellation, you must return the goods within a further 14 days.

Our voluntary 30-day returns policy gives you longer to initiate a return and does not affect your statutory cancellation rights.

If you cancel your entire order within the statutory cancellation period, we will also refund the cost of our least expensive standard delivery service. Additional amounts paid for express or upgraded delivery are not refundable. Original delivery charges are not normally refunded for partial returns or returns made outside the statutory cancellation period, unless the goods are faulty, incorrect or not as described.

Refunds

We will notify you once we have received and inspected your return and confirm whether your refund has been approved.

Approved refunds will be issued automatically to your original payment method within 10 business days. Where required by law, your refund will be issued no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back.

A £4 return-label fee will be deducted where our prepaid Royal Mail returns service has been used. This deduction will not apply to confirmed faulty or incorrect items, or where you have paid for your own Royal Mail Special Delivery.

Your bank or card provider may take additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Where We Deliver

We currently accept and deliver orders within the United Kingdom only.

Contact Us

Email: info@suppliedfashion.com
Telephone/WhatsApp: +44 (0)1273 044 737
Support hours: Monday to Friday, 9:00am–5:00pm UK time

Registered office:
Supplied Fashion Limited
66 Paul Street
London
EC2A 4NA
United Kingdom

Our registered office is for administrative correspondence only. Customer visits and returns are not accepted at this address. All returns must be sent using Royal Mail to the returns address stated above.