Returns and Refund Policy

30-Day Returns

We offer a 30-day returns policy. This means you have 30 days from the date you receive your order to return it.

For returns made under our voluntary 30-day policy, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached and in its original packaging. You will also need your receipt or proof of purchase.

Our 30-day returns policy applies to both full-price and sale items.

To make a return, please use our Royal Mail Returns Portal, where you can generate a prepaid returns label or QR code. You do not need to contact us before submitting a standard return through the portal.

A flat-rate return postage cost of £4 will be deducted from your refund when you use our prepaid Royal Mail returns service.

Returns must be sent using Royal Mail to:

Supplied
PO Box 986
Haywards Heath
RH16 9UZ
United Kingdom

Please keep your proof of postage until your return has been received and your refund has been processed.

Our standard Royal Mail returns service provides compensation cover up to £150. If the value of your return is more than £150, we recommend arranging Royal Mail Special Delivery with sufficient compensation cover instead of using our standard prepaid label.

If you arrange your own Royal Mail Special Delivery service, you will be responsible for its cost, but the standard £4 return-label deduction will not apply.

Returns sent using another courier may not be delivered to our PO Box and cannot be accepted.

If you have any questions about a return, please contact us at info@suppliedfashion.com.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, misdescribed or incorrect, please contact us as soon as possible at info@suppliedfashion.com so we can assess the issue and make it right.

Please contact us before returning a damaged, defective or incorrect item. Where an item is confirmed to be faulty, damaged, misdescribed or incorrect, we will cover the reasonable cost of returning it and the standard £4 return postage deduction will not apply.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Exceptions and Non-Returnable Items

Our 30-day returns policy applies to all physical products, including full-price and sale items.

Gift cards cannot be returned, exchanged for cash or refunded once issued, except where required by law.

This does not affect your statutory rights where an item is faulty, damaged, misdescribed or incorrect.

Exchanges

We do not offer direct exchanges. To receive a different item or size, please return the original item and place a separate order for the replacement.

UK Cancellation Rights

If you are a UK consumer purchasing online, you have the legal right to cancel your order without providing a reason.

You must tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods. Starting a return through our Royal Mail Returns Portal will notify us of your decision to cancel.

You may inspect and try on an item as you would in a physical shop. However, we may reduce your refund where the value of an item has been diminished because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and suitability.

Where you exercise your statutory cancellation right, we will refund the price paid for the returned goods and any standard outbound delivery charge you paid. If you selected a more expensive delivery service, we are only required to refund the cost of our standard delivery option.

You are responsible for the direct cost of returning an unwanted item. If you use our prepaid Royal Mail returns service, £4 will be deducted from your refund to cover this return postage cost.

Your statutory cancellation rights are separate from, and are not affected by, our voluntary 30-day returns policy.

Refunds

We will notify you once we have received and inspected your return and let you know whether the return has been accepted.

Where a refund is due, it will be issued automatically to your original payment method. We aim to process refunds within 10 business days of receiving the returned goods. Where statutory cancellation rights apply, the refund will be processed no later than 14 calendar days after we receive the goods or receive evidence that they have been returned, whichever occurs first.

A £4 return postage cost will be deducted where our prepaid Royal Mail returns service has been used, except where the item is confirmed to be faulty, damaged, misdescribed or incorrect.

Your bank or payment provider may take additional time to process and display the refund after it has been issued.

If you have not received your refund after 15 business days from the date we confirmed it was issued, please contact us at info@suppliedfashion.com.

Where We Deliver

We currently accept and deliver orders to addresses within the United Kingdom only.

Contact Us

Email: info@suppliedfashion.com
Telephone/WhatsApp: +44 1273 044 737
Support hours: Monday to Friday, 9:00 AM–5:00 PM

Business address:

Supplied Fashion Limited
66 Paul Street
London
England
EC2A 4NA
United Kingdom

Please do not send returns to our business address. All returns must be sent using Royal Mail to the returns address stated above.